JOB DESCRIPTION – Customer Success Manager
About us:
Rubick.ai is one of the fastest-growing eCommerce enablement platforms. We specialise in Product Discovery, Search, and Market Intelligence for marketplaces, brands, and sellers. We offer an end-to-end full-stack Product Information, Cataloging, and Marketing platform as a solution for eCommerce.
Rubick works with companies like Myntra, Amazon, Ajio, TataCliq, Hudson Bay US, The Luxury Closet, and Myers, across India, US, Singapore, Australia, UAE and other international markets.
Job Title: Customer Success Manager
Department: Sales & Customer Success
Location: Bangalore (WFO)
Job Overview:
We are seeking a dynamic and driven Customer Success Manager with a minimum of 3 years of experience in the Ecommerce Retail Industry. You will be responsible for managing key accounts, driving product marketing initiatives, and ensuring customer success. This is a critical role, requiring a deep understanding of the operational challenges faced by large marketplaces and brands.
Key Responsibilities:
- Manage and nurture key accounts, focusing on building long-term relationships with clients in the ecommerce retail and technology space.
- Drive product marketing efforts to align with customer needs and market trends.
- Collaborate with the product and marketing teams to provide feedback on features and functionalities to improve customer experience.
- Work closely with large brands and marketplaces, understanding their operational pain points and providing solutions through our technology offerings.
- Identify and pursue new sales opportunities to expand the customer base.
- Ensure customer success by acting as a bridge between the customer and internal teams.
- Maintain a strong understanding of industry trends, competitors, and market dynamics.
- Prepare and deliver sales presentations to clients, effectively communicating the value of our solutions.
- Meet and exceed sales targets, contributing to the company’s revenue growth.
Key Requirements:
- Minimum 3 years of experience in the ecommerce retail industry, specifically in areas of cataloging, category management, product development.
- Within the retail ecommerce space. Proven track record of managing key accounts and driving customer success.
- Strong communication and presentation skills.
- Ability to understand and address the operational challenges of large-scale marketplaces or brands.
- Excellent organizational and multitasking skills.
- Strong problem-solving abilities and a customer-first mindset.
Good to Have Qualifications:
- Familiarity with platforms like Shopify, Magento, or similar.
- Prior experience in product marketing and an understanding of the ecommerce retail ecosystem is a plus.
- Strong network within the retail ecommerce industry.
- Experience in ecommerce catalog operations is an added advantage.
